Privacy Policy

Last updated: January 19, 2026

MyTaleo LLC ("MyTaleo," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mytaleo.com and use our services.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Company Information

MyTaleo LLC 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801, USA

Email: support@mytaleo.com Phone: +1 307-310-2074

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Place an order on our website
  • Create an account
  • Subscribe to our newsletter
  • Contact us for support
  • Participate in promotions or surveys

This information may include:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit card details, billing information (processed securely through Stripe)
  • Order Information: Products purchased, order history, customization details
  • Photos: Images you upload for book personalization
  • Child Information: Child's name and other details you provide for book personalization

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of visit
  • Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including personalization of books
  • Process payments securely through our payment processor (Stripe)
  • Communicate with you about your orders, updates, and promotional offers
  • Provide customer support and respond to inquiries
  • Improve our website and services based on user feedback and usage patterns
  • Prevent fraud and ensure the security of our platform
  • Comply with legal obligations

4. Photo Usage and Security

We understand the sensitivity of photos, especially those of children. We want to assure you:

  • Photos are used solely for the purpose of creating your personalized book
  • We do not store, sell, or share your photos with third parties
  • Photos are deleted from our servers during our regular cleanup process after your order is complete
  • We do not use photos for marketing, advertising, or any other purpose

5. Payment Processing

We use Stripe as our payment processor. When you make a purchase, your payment information is transmitted directly to Stripe via their secure servers. We do not store your full credit card details on our servers.

Stripe's privacy policy can be found at: https://stripe.com/privacy

Stripe is PCI-DSS compliant, ensuring that your payment information is handled securely.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

6.1 Service Providers

We may share your information with third-party service providers who assist us in:

  • Payment processing (Stripe)
  • Order fulfillment and shipping
  • Email delivery
  • Website hosting and maintenance
  • Analytics

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

6.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government requests).

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

  • Order information is retained for accounting and legal purposes
  • Account information is retained until you request deletion
  • Photos are deleted after order completion during regular cleanup

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request transfer of your data to another service

To exercise any of these rights, please contact us at support@mytaleo.com.

10. Children's Privacy

Our services involve creating personalized books for children. However, our website is intended for use by adults (parents, guardians, gift-givers). We do not knowingly collect personal information directly from children under 13.

Parents and guardians provide information about their children for the purpose of book personalization. This information is used solely for creating the personalized product.

11. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

MyTaleo LLC Email: support@mytaleo.com Phone: +1 307-310-2074 Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA

15. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect
  • The right to request deletion of your personal information
  • The right to opt-out of the sale of personal information (we do not sell your information)
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@mytaleo.com.

16. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

To exercise these rights, contact us at support@mytaleo.com.

Our legal basis for processing your personal information includes:

  • Performance of a contract (fulfilling your order)
  • Legitimate interests (improving our services)
  • Consent (marketing communications)
  • Legal obligations